Frequently Asked Questions
Everything you need to know about your Promate experience.
What is the standard shipping timeframe for orders?
We typically process orders within 24-48 hours. Depending on your location, standard shipping takes between 3 to 7 business days to arrive.
Do Promate products come with a warranty?
Yes, all Promate electronics come with a standard 2-year international warranty that covers manufacturing defects to ensure your peace of mind.
What is your return policy for electronic accessories?
We offer a 14-day return policy for unused items in their original packaging. Please ensure the seal is intact for a full refund or exchange.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our courier partner's portal.
Which payment methods do you currently accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure transactions.
Are Promate power banks and chargers certified for safety?
Absolutely. All our charging solutions are multi-certified (CE, FCC, RoHS) and feature built-in protection against overcharging and short circuits.